Cassone's Customer Reviews

Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Satisfaction Survey page.

8 Testimonials (11-18 Shown)


<< Previous | Next >>
“My husband and I spent quite a bit of time honing in on an RV. We finally come in to test drive and it wouldn’t start without using generator. We were still interested even though things concerned us. {water leaking in, captain chairs operating backwards, mileage higher than advertised}. We didn’t offer less, only asked if the batteries could be replaced. Larry was to check on that and then he came back telling us it had been sold. He knew to call me if anyone else became interested as we were serious. The next move was to sign for it. It is 4 days later and the coach is still available. I don’t understand the salespeople there not “trying” to sell. And, where is the honesty? We are in the market to buy an RV with or without financing and your sales people let us walk away?? There was no explanation except that the internet guy sold it without knowing. (I know that isn’t how sales operates) You have a live customer come to you and don’t even ask if there might be another choice? Needless to say, I am puzzled. As it is, It would be nice if Richard would call me. 480-313-8005″

By: Susan    AZ

Overall Rating:
Purchase: N/A
Sales: N/A
Service: N/A
Finance and Insurance: N/A
Accessories: N/A
Parts: N/A
“Please disregard my last comment regarding my experience. I just got off the phone with your salesperson Larry, whom better explained the reason. I am still disappointed I wasn’t called first before the person on the internet grabbed it but at least I see that it truly was sold now and Larry is looking for us. I would like to continue doing business with your department as your past reviews have been positive. Hopefully he will find what we are looking for.”

By: Susan    AZ

Overall Rating:
Purchase: N/A
Sales: N/A
Service: N/A
Finance and Insurance: N/A
Accessories: N/A
Parts: N/A
“We had our Motorhome towed in to Cassone’s as they came up on the Good Sam road service database. We had never heard of this company. They stayed late to await the tow truck, ordered parts and worked late again to get us on the road on schedule and did an excellent job with a price below their own estimate. I have never been treated this well with any RV service.”

By: Dale    Mesa, AZ

Overall Rating:
Purchase: N/A
Sales: N/A
Service:
Finance and Insurance: N/A
Accessories: N/A
Parts: N/A
“What a great place to but an RV we had a great time, they were so GREAT to work with, after having it three month’s we brought it back for a few adjustments, and it was done as we waited, the are so nice it’s kind of like dealing with family, Thanks guys your the best. Marty and Patricia Roach”

By: Marty and Patricia    Fountain Hills, AZ

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:
“We were so happy with the damage repair done to our R. V. after a deer hit our brand new toy hauler in Penn. we brought it home. and sent it to smooth finish R.V. best thing we ever did. they fixed it as fast as possible, and it looks like new again. Its very nice to find good customer service again. And the head service tech. (Rocky) the only word that comes to mind is outstanding. We were discouraged about rv’s from the place we bought it after they got our money they no longer cared. but smooth finish or cassones rv gained us as customers for life.very good job.”

By: Mike and Linda    Apache Junction, AZ

Overall Rating:
Purchase: N/A
Sales: N/A
Service:
Finance and Insurance: N/A
Accessories: N/A
Parts:
“We purchased a Revolution in 2013. Richard is a hands on owner that puts the customer first. Always to help where ever he can. A hand shake is honored. Stopped in to see him this year and he remembered our deal a year ago. Wanted to make sure we still were enjoying out motor home and if we had any problems. Jim Everett”

By: Jim    Colorado Springs, CO

Overall Rating:
Purchase:
Sales:
Service: N/A
Finance and Insurance: N/A
Accessories: N/A
Parts: N/A
“Dear Mr. Rhoades, I once again wish to thank you for the way you took care of the unfortunate problem with my Newmar kountry Star motor home. It is certainly refreshing in this modern day and age of poor customer service to encounter someone such as yourself, who goes above and beyond to look after their customers and business. The concern you showed and timely manner in which you responded to my problem was outstanding. You recognized what was wrong and quickly set about fixing the situation. It is such a pleasure to encounter a businessman like you, who practices “old time values” of honesty and integrity in their dealings with customers. Your word and a simple hand shake and the job was done. I make sure I tell everyone the story of what happened to my coach and how you stepped-up to fix the problem. And I would not hesitate to recommend Smooth Finish as a company to deal with. Yours Truly, Darwin Flathers High River, Alberta Letters to: Family motor Coaching and Good Sam Highways”

By: Darwin    High River, Alberta, BC

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:
“We just returned to Colorado from Minnesota and your check was waiting for us. We want you to know how much we appreciate the way this matter handled. Should we be looking another RV, we would certainly consider coming to you, and would highly recommend you. It is nice to deal with people who stand by their word. Also we have received the window shades and they are now installed……… Thank You, Roger and Joyce Amundson”

By: Roger and Joyce    CO

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:

8 Testimonials (11-18 Shown)


<< Previous | Next >>